ECM Strategy development

The development and guidance of a company in a strategic path for Enterprise
Content Management as part of a corporate information management strategy.

The Challenge

Companies need answers in their particular circumstances on the following questions:

  • How to leverage the investments in Document, Records, Workflow, Process, Forms management software? What is the business case for these and further investments?
  • Should they go for a single vendor ECM platform that is sufficiently flexible, scalable and open enough to meet all their content management needs? Or go for the best of breed solutions and should these be integrated?
  • Although many companies these days have one or more document or content management solutions in operation many question what to do next? How to get in control and setup proper governance?
  • What are the best steps to take; if and what kind of maturity model should be followed?
  • Is there additional value (life) for the major ECM vendors next to Microsoft SharePoint and what is the value of Open Source solutions?
  • What can or could best be outsourced of the functional and technical management as well as user support?
  • How to align with Information Lifecycle Management (ILM), Business Process Management (BPM) and other initiatives going on?

The Solution

Building a solid ECM strategy as part of an overall information management strategy that effectively supports primary business processes requires knowledge of the business, solutions, applications and architectures. Capgemini offers highly skilled and experienced management consultants that can leverage their knowledge and experience and that of a multitude of colleagues behind them to your companies advantage.
Key Capgemini instruments for the development of a ECM strategy are:

  1. ECM quick scan to assess the As-Is situation, identify bottlenecks, issues, best practices, improvement opportunities, comparison with other companies.
  2. Business Case development using a Benefits Logic ™ methodology to assess the value of proposed solutions and changes in (support) processes.
  3. Innovate-NL workshop to establish amongst others a common understanding, business ownership, broad commitment.

Together with in depth knowledge of many vendors, their products, market development insight, Capgemini has what is required to develop a ECM strategy.

The Benefits

Without a strategy lots of resources, valuable time, efforts, IT budgets are (partially) lost because projects are not aligned, have contradicting goals, acquire similar software from different vendors, etc. This is not only frustrating staff within the IT discipline but also has a negative effect on the business as a customer. Worse, the business loses its trust that the IT discipline can deliver acceptable sustainable solutions and the necessary support.
Benefits like removing information silos and integrate information repositories cannot be reached without a strategy.
A solid strategy supported by senior management assures the return of investments, enjoying the business benefits, have sustainable solutions and a stimulating working environment for staff.

Why Us

Capgemini has assisted over a hundred companies in implementing projects replacing paper based processes, introducing electronic work flow, integration with office and engineering tools, multi-channel publishing, records and retention management, web content management in environments where compliancy with FDA, EMEA or Sox regulations was key.
The ECM service line (200+employees) within Capgemini Netherlands, specialized in ECM study & strategy consulting and with implementation / roll-out knowledge of ECM solutions, and our partnerships with leading vendors, provide the in depth knowledge and experience in all ECM areas of expertise.
Together with our customers Capgemini has learned over the years best practices and methodologies to:

  • setup and manage ECM programs/projects
  • do change management and communication
  • design and implement architectures and solution components
  • setup support organizations.

As market watcher, sparring partner and trusted advisor for our customers Capgemini finds answers to ECM related business questions together. Each company and situation requires its own approach, solution architecture, governance model, etc. but there is a great similarity and possibility of re-use for best practices, methodologies and solution designs.

Contact Us

Gert-jan Blom & Lotte van Lidth de Jeude
Contact our Utrecht office:
e-mail: ecm.nl@capgemini.com or tel: +31 30 6898402

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