Check-In Desk Planning

The Challenge

The aviation industry faces many challenges in today’s world, inadequate infrastructure capacity like check-in desks being one of the perennial problems. The result: hassle and delays experienced by airline consumers, suboptimal utilization and airport revenue and low consumers and airline satisfaction.

The Solution

The complex process of check-in desk planning demands a solution that supports a fast check-in desk revision on day of operation in combination with forecasting and what-if analysis on flight schedules and check-in desk capacity. Capgemini provides such an integrated solution for all your planning needs, based on Quintiq technology.

The Benefits

Better planning is directly related to better performance. In order to manage the complexity and keep overview over all details, one needs to focus on the key performance indicators (KPI’s). We help you identify the KPI’s and we make sure that these KPI’s are measurable. Thus, we enable you to steer on the quality and profitability of the planning. In short: planning for profit.

A Quintiq solution implemented by Capgemini’s GSC APS has the following key benefits:

Increased utilization of check-in desks
Increased passenger and airline satisfaction
Increased airport revenues

Why Us

Realizing complex multi-resource planning solutions is one of the core capabilities of Capgemini’s Global Solution Center APS. The solution center has successfully carried out over 40 Quintiq implementations at a wide range of industries. Capgemini’s Rightshore® delivery model, involving local entities and development centers in India and Holland, ensure high quality and sufficient implementation capacity in the emerging APS market.

Capgemini has long standing relationships in the aviation industry. Capgemini’s experience in this industry is captured in the Center of Excellence Aviation in the Netherlands. Our expertise is at your disposal

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