Field Service Planning

Capgemini offers planning solutions for Field Service Planning.

  • On site Repair and Maintenance
  • Regulatory Maintenance
  • Inspection Services

The Challenge

Can you deliver your service on time, at customer satisfaction while keeping your utilization levels high? In short: can you optimize your Field Service workforce? Do you assign tasks to the teams or employees with the correct mix of skills and certificates while minimizing travelling time? Can you balance employee preferences with the need to service at disparate locations at irregular times? The planning involved is critical for success but typically very time consuming and cannot deal with the many disturbances and changes of daily life.

The Solution

The Quintiq solution for Field Service Planning and Optimization allows you make the right choices in no time. This integrated solution meets all your planning needs at three different levels.

Win by planning ahead

At the tactical level Quintiq allows you to improve your order acceptance process. Whether you are dealing with long term servicing contracts or rush jobs, you can see the inmediate impact of the order acceptance on the entire schedules. On the employee side, you can plan leave and absences months ahead. Make sure you are never short staffed for those special and rare skills! In short with Quintiq you match your demand and supply as closely as possible.

Grip on you operations

At the operational level Quintiq allows you to schedule and optimize the job assignments. Quintiq reduces a complex puzzle (skills, employee preferences, travelling time, customer preferences) into an orderly puzzle. You are in control!

Adapting is winning

No stress, no worries. At the revision level Quintiq allows you to stay in control while orders are changed or service is disturbed. Employees call in sick? Your team is stuck in a traffic jam? A job finishes late? Revise your schedule within seconds and keep up your high service delivery levels!

Planning for Profit

Better planning is directly related to better performance. In order to manage the complexity and keep overview over all the details in the planning, ýou need to focus on the key performance indicators (KPI’s). We help you identify the KPI’s and we make sure that the KPI’s are measurable. Thus, we enable you to steer on the quality and profitability of the plans. In short: planning for profit.

A Quintiq solution implemented by Capgemini’s GSC APS, has the following additional benefits:

  • Minimize travelling time
  • Improve employee satisfaction
  • Solve your planning puzzles in all their complexity
  • Makes your planning process transparent
  • Consistency between planning and realization
  • Fits in any IT landscape
  • Always implemented as a 100% fit for your business

Why Us

Realizing complex multi-resource planning solutions is one of the core capabilities of Capgemini’s Global Solution Center APS. The solution center has successfully carried out over 40 Quintiq implementations at a wide range of industries. Capgemini’s Rightshore® delivery model, involving local entities and development centers in India and Holland, ensure high quality and sufficient implementation capacity in the emerging APS market.

Contact Us

Wim-Paul Swanborn, Herman Bosker
Contact our Utrecht office.
e-mail: gscaps.nl@capgemini.com tel: +31 30 6898402