Serviceplanning for Professional Services
The Challenge
The overall challenge for service planning for professional services is: have the person with the right knowledge and equipment for the job in time on the right spot, while at the same time taking care of costs and many other restrictions like working times, labor laws and travel times. Some service planning areas have an extra complexity when realtime incidents during the day have to be integrated in regular schedules.
The Solution
ORTEC Service Planning offers the best solution for all types of service scheduling: from home care to mobile surveillance to assembly and inspection firms, from cleaning agencies to representatives.
Proper planning and implementation of staff deployment in different locations is crucial. In home care, for instance, scheduling of well qualified persons is essential. It prevents customers from feeling undervalued because they are sent to a different person each time, or to someone not qualified. ORTEC SP allows you to schedule your staff so the same person will be sent on repeat visits. A great advantage when you are aiming to enhance your service in order to please your customers. You will be able to build up an indispensable relationship with your customers at a time when competition is fierce. ORTEC Service Planning is being used in many branches already, so may branche specific issues and interfaces are already available.
Why Us
Capgemini is your best partner to define your future strategy and implement the business information management solutions for executing that strategy, including change management. ORTEC adds to that the best decision support solutions for optimized resource planning in the areas of workforce scheduling, vehicle loading and routing and service planning. Taking into account more criteria then you ever were able before. The combination of Capgemini and ORTEC will bring you the best strategy, combined with the best resource planning solutions, implemented in the best way.
Contact Us
Wim-Paul Swanborn, Herman Bosker
Contact our Utrecht office.
e-mail: gscaps.nl@capgemini.com tel: +31 30 6898402